Personal Page for:

Tony Stark,  Stark Industries


Meeting Recap

Tuesday, 11/03/2014

Thanks so much for taking the time to meet with me yesterday. It was great to be able to pick your brain regarding sales conversions on your website. I understand your concern as far as being able to afford my firm’s services, though I’m positive that the long-term increase in conversion will more than make up for the short-term investment.

Here is the slide presentation I made yesterday.

When you scroll further down, you’ll find some company material specific to your industry and a case study I’ve put together from a business similar to yours

Regardless of whether you think this is a good fit for you, I just want to tell you how much I appreciate you giving me the opportunity to talk with you. I know your time is probably not a commodity that is in abundant supply these days.

Good luck with your ventures, and I hope to talk with you again soon.

[icon name=icon-bar-chart] My Presentation

Click below to download the slide presentation I gave on October 10 in your office. You will need Microsoft PowerPoint to open it.

About the Company

We provide an end-to-end approach to customer experience management: a platform to move organizations from the desire to excel, through change, to leading performance.

To do this, we combine customer insight, analytics, consultancy and frontline training with our Wizzy Wig Customer Experience Management Software. Alongside these capabilities, we provide customers with an advanced, detailed view of what customer experience excellence looks like: Customer Experience Excellence Program is one of the largest international studies of best practice.


Download Documents

[icon name=icon-file-text] Brochure

Download our brochure (PDF) to learn more about our company and how we can help you implement Operational Excellence.

[icon name=icon-bar-chart] PowerPoint

Download a Powerpoint presentation (.ppt) covering our company, its background, its products, and support.

[icon name=icon-edit] Order Forms

All our order forms and evaluations can be downloaded and printed. The are provided as Adobe Acrobat .pdf files

Important Numbers

Take a look at these numbers

In an effort to expand into new markets, this company had lost sight of the customer segments that its business model could best serve. As a result, the company failed to innovate where it mattered most; losing business to market leaders with better service, or newcomers with better technology, or both. When the economy hit a downturn, this lack of focus translated into a decline of market cap of more than 75%.